TERMS OF USE
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Last Updated: August 24, 2026
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These Terms of Use (“Terms”) govern access to and use of the AmzHero website and the transaction facilitation, escrow-related coordination, payment coordination, transaction support, and other related services provided under the AmzHero name (“AmzHero,” “we,” “us,” or “our”).
AmzHero is currently operated independently by an individual based in Ukraine.
By accessing the AmzHero website, requesting a transaction, sending or receiving funds in connection with a transaction, communicating transaction instructions, participating in a transaction, or otherwise using AmzHero services, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, you must not use AmzHero services.
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01 — ROLE OF AMZHERO
AmzHero acts as an independent transaction facilitator that helps buyers, sellers, service providers, and other counterparties structure and coordinate transactions.
Depending on the transaction, AmzHero may assist with:
— documenting agreed transaction conditions
— coordinating payment instructions
— coordinating the receipt, holding, release, or return of funds
— communicating between transaction participants
— reviewing information provided by the parties
— providing general transaction guidance
— assisting with disputes
— conducting or arranging compliance and risk-related checks where appropriate
AmzHero’s role is limited to the services expressly agreed for the relevant transaction.
Unless expressly agreed otherwise in writing, AmzHero:
— is not a party to the underlying purchase, sale, service agreement, transfer, or other commercial arrangement between users
— does not act as the buyer or seller
— does not act as an agent, broker, investment adviser, financial adviser, lawyer, accountant, insurer, guarantor, trustee, fiduciary, or business partner of either party
— does not guarantee successful completion of a transaction
— does not guarantee the performance or conduct of any participant
— does not guarantee the value, quality, legality, ownership, authenticity, or future performance of the subject of a transaction
The parties remain solely responsible for the underlying transaction and their respective obligations.
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02 — USE OF THE TERM “ESCROW”
AmzHero may use the terms “escrow,” “escrow process,” “escrow transaction,” or similar terminology to describe a transaction structure under which funds are intended to be held or controlled until agreed conditions for release or return are satisfied.
Unless expressly stated otherwise, use of such terminology does not mean that:
— AmzHero is a bank
— AmzHero is a financial institution
— AmzHero is a licensed payment institution
— AmzHero is a regulated escrow agent
— funds are held in a bank escrow account or other regulated escrow account
— AmzHero provides any regulated financial service for which a specific authorization would be required
The actual payment and fund-handling structure may differ between transactions and may involve banks, payment providers, cryptocurrency wallets, payment platforms, or other third-party services.
Users should review and understand the payment structure applicable to their particular transaction before sending funds.
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03 — USER ELIGIBILITY
By using AmzHero, you represent and confirm that:
— you have legal capacity to enter into binding agreements
— you are at least 18 years old or have reached the applicable legal age in your jurisdiction
— all information provided by you is accurate, complete, and not intentionally misleading
— you are acting on your own behalf or are duly authorized to act for another person or organization
— you have authority to enter into the proposed transaction
— your use of AmzHero and the underlying transaction comply with applicable law
— your transaction does not knowingly violate sanctions, third-party rights, contractual restrictions, marketplace rules, or other applicable requirements
AmzHero may decline to provide services to any person or transaction where reasonably necessary because of legal, compliance, security, fraud, payment, reputational, or other risk concerns.
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04 — TRANSACTION TERMS
The parties are responsible for agreeing on the commercial terms of their transaction.
Depending on the transaction, these may include:
— identities or contact details of the parties
— transaction amount
— currency
— goods, services, digital assets, online businesses, marketplace-related assets, accounts, or other deliverables
— delivery or performance requirements
— deadlines
— inspection or review periods
— acceptance conditions
— release conditions
— refund conditions
— milestones
— allocation of fees
— dispute procedures
— other transaction-specific requirements
AmzHero may assist the parties in documenting or structuring these conditions.
Such assistance is provided for transaction coordination purposes only and does not constitute legal, financial, tax, accounting, investment, or other professional advice.
Each party should obtain independent professional advice where appropriate.
Transaction-specific terms or written instructions accepted by AmzHero may supplement these Terms.
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05 — FUNDING A TRANSACTION
Funds must be sent only using payment information or instructions confirmed through an official AmzHero communication channel.
Users are responsible for carefully confirming:
— recipient details
— payment amount
— currency
— wallet address where cryptocurrency is used
— blockchain network
— payment reference
— any other payment instructions
A screenshot, transfer receipt, blockchain transaction identifier, or statement from another transaction participant does not by itself constitute confirmation that funds have been received and are available for the transaction.
A seller or service provider should not deliver goods, transfer assets, disclose credentials, perform services, or complete other obligations solely on the basis of information supplied by the buyer.
Where applicable, AmzHero will communicate when the relevant funding condition has been confirmed.
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06 — HOLDING AND RELEASE OF FUNDS
The method by which funds are received, held, controlled, or released may vary depending on the transaction and payment method.
Funds may be released when:
— the applicable transaction conditions have been satisfied
— the required approval or instruction has been received
— any applicable review period has expired or been completed
— required compliance procedures have been completed
— no legal, regulatory, payment, security, fraud, or other valid restriction prevents release
AmzHero may delay, restrict, or suspend release where reasonably necessary to:
— verify instructions
— confirm the identity or authority of a participant
— review a dispute
— investigate suspected fraud or unauthorized activity
— conduct compliance checks
— verify Source of Funds
— address a payment problem
— respond to a chargeback or payment reversal issue
— comply with applicable law or a valid request from a competent authority
— protect AmzHero or transaction participants from reasonably identified risk
A delay in release under these circumstances does not itself constitute a breach of these Terms.
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07 — SERVICE FEES
AmzHero’s standard service fee is 2% of the transaction amount, unless otherwise agreed before the transaction begins.
The applicable fee may vary depending on factors including:
— payment method
— currency
— jurisdiction
— transaction structure or complexity
— compliance requirements
— risk considerations
— third-party processing requirements
Preferential terms may be available to returning or regular clients based on transaction history.
The applicable AmzHero fee will be communicated and confirmed before the relevant transaction is processed.
Unless expressly stated otherwise, the AmzHero service fee does not include third-party charges such as:
— bank fees
— intermediary bank charges
— payment-provider fees
— card-processing fees
— currency conversion costs
— blockchain network fees
— third-party compliance or processing costs
Such charges may apply separately.
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08 — PAYMENT METHODS AND CURRENCIES
USD is the primary currency used for AmzHero transactions.
Other currencies, including EUR, GBP, and others, may be available upon request depending on the transaction and available payment infrastructure.
Payment methods may include, where available:
— bank transfers
— credit or debit cards
— selected payment platforms
— Wise
— Payoneer
— PayPal
— supported cryptocurrency payments
— other agreed payment methods
Availability of any payment method or currency is not guaranteed.
Users must confirm available payment instructions with AmzHero before sending funds.
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09 — CRYPTOCURRENCY TRANSACTIONS
Eligible transactions may use supported digital assets, which may include USDT, BTC, and other cryptocurrencies agreed for a particular transaction.
Users are solely responsible for verifying:
— the correct cryptocurrency
— wallet address
— blockchain network
— transaction amount
— network fee
— memo or tag where required
— other transaction information
Blockchain transactions may be irreversible.
To the fullest extent permitted by applicable law, AmzHero is not responsible for digital assets sent:
— to an incorrect wallet address
— through an incorrect or unsupported network
— using an unsupported digital asset
— with incorrect transaction information
— as a result of instructions not issued or confirmed by AmzHero
AmzHero does not guarantee cryptocurrency prices, exchange rates, liquidity, or future market value.
Each party accepts the market risk associated with digital assets used in the transaction.
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10 — AML AND CRYPTOCURRENCY SCREENING
Cryptocurrency wallets and transactions may be subject to AML screening, blockchain analytics, wallet risk assessment, transaction-history review, or similar compliance checks.
Such reviews may involve third-party blockchain analytics or compliance services.
AmzHero may request additional explanations or documents where:
— funds are associated with elevated risk indicators
— transaction history requires clarification
— the origin of funds is unclear
— a wallet is linked to suspicious or sanctioned activity
— additional review is reasonably necessary for security or compliance purposes
AmzHero may decline or suspend a cryptocurrency transaction where the identified risk is considered unacceptable.
No AML or blockchain screening system can guarantee that a wallet, transaction, or counterparty is completely free from illegal or suspicious activity.
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11 — KYC, SOURCE OF FUNDS AND COMPLIANCE
AmzHero does not necessarily apply the same verification process to every transaction.
Depending on the transaction, payment method, jurisdiction, risk profile, or other circumstances, AmzHero may request information or documentation including:
— full name
— identity information
— identification documents
— proof of address
— company or ownership information
— transaction purpose
— contracts or invoices
— evidence of ownership
— payment information
— Source of Funds (SoF)
— Source of Wealth (SoW), where appropriate
— wallet information
— transaction history
— other supporting documentation
AmzHero may also perform or arrange:
— identity verification
— AML checks
— sanctions screening
— fraud-prevention checks
— blockchain risk screening
— other compliance-related reviews
Where relevant, sanctions screening may take into account requirements of competent sanctions authorities, including OFAC-related requirements where applicable.
Failure to provide reasonably requested information may result in a transaction being delayed, restricted, declined, cancelled, refunded where possible, or otherwise unable to proceed.
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12 — USER RESPONSIBILITY AND DUE DILIGENCE
Every transaction participant is responsible for independently evaluating the proposed transaction.
This includes reviewing:
— the counterparty
— ownership of assets
— authenticity of digital assets
— quality of goods
— quality or suitability of services
— legal status of the transaction
— commercial risks
— transaction documentation
— intellectual property rights
— account ownership
— marketplace restrictions
— platform policies
— tax obligations
— relevant licenses or permissions
— any other circumstances material to the transaction
AmzHero may provide general guidance or assist with information reasonably available to it.
Such assistance must not be treated as a guarantee, certification, professional opinion, or substitute for the user’s own due diligence.
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13 — NO GUARANTEE OF BUYERS OR SELLERS
AmzHero may review information supplied by or relating to a buyer or seller where appropriate.
However, AmzHero does not guarantee:
— the true identity of a participant beyond the scope of checks actually performed
— honesty
— reliability
— financial solvency
— reputation
— future behavior
— intention to perform
— legal compliance
— accuracy of information supplied
— authority over assets claimed by that person
A successful identity or compliance check does not guarantee that a person will act honestly or perform their obligations.
Each participant remains responsible for deciding whether to transact with another party.
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14 — NO GUARANTEE OF GOODS, SERVICES OR DIGITAL ASSETS
Unless expressly agreed otherwise, AmzHero does not independently inspect, test, value, authenticate, or certify the subject of a transaction.
AmzHero does not guarantee:
— quality or condition of goods
— authenticity of goods
— quality or performance of services
— authenticity or ownership of digital assets
— ownership of an online business
— account status
— transferability of an account or asset
— intellectual property rights
— revenue or profit figures
— traffic or ranking information
— customer information
— business metrics
— future business performance
— legality of the underlying asset, service, or transaction
Any review performed by AmzHero is limited to information reasonably available at the relevant time.
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15 — ACTIONS OF USERS AND THIRD PARTIES
Each participant is solely responsible for their own acts, omissions, statements, instructions, representations, promises, conduct, and legal obligations.
To the fullest extent permitted by applicable law, AmzHero is not responsible or liable for acts or omissions of:
— buyers
— sellers
— service providers
— counterparties
— intermediaries
— marketplace participants
— platform users
— payment providers
— banks
— other third parties
This includes, without limitation:
— fraud or attempted fraud
— misrepresentation
— false or incomplete information
— breach of contract
— failure to deliver
— delayed delivery
— defective or incomplete performance
— non-payment
— unauthorized transactions
— misuse of funds
— misuse of accounts
— misuse or theft of digital assets
— violation of intellectual property rights
— unlawful activity
— violation of marketplace or platform rules
— tax violations
— sanctions violations
— regulatory violations
— account suspension or termination
— actions taken after funds are released
— private agreements or communications occurring outside AmzHero
AmzHero does not control the independent conduct of users and assumes no responsibility for decisions, actions, or omissions independently made by the parties to a transaction.
The involvement of AmzHero in a transaction does not mean that AmzHero endorses, recommends, certifies, approves, or guarantees any participant or underlying transaction.
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16 — COMMUNICATIONS AND TRANSACTION RECORDS
AmzHero currently conducts a substantial portion of transaction administration and communication through channels such as:
— email
— Telegram
— WhatsApp
— website forms
— other mutually agreed messaging or communication services
Transaction-related information may therefore remain within those communications.
Such information may include:
— transaction instructions
— agreements
— messages
— documents
— screenshots
— payment information
— wallet addresses
— confirmations
— dispute evidence
— identity or compliance information where provided
These communication platforms are operated by independent third parties.
AmzHero does not control their underlying servers, backups, technical security, data retention practices, or infrastructure.
Users are responsible for securing their own devices, email accounts, messaging accounts, passwords, payment accounts, and wallets.
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17 — ELECTRONIC INSTRUCTIONS
AmzHero may rely on instructions that reasonably appear to originate from a transaction participant using the communication channel previously used or approved for that transaction.
Users must promptly notify AmzHero if:
— their email account has been compromised
— their Telegram or WhatsApp account has been compromised
— a device has been lost or hacked
— their wallet or payment account may be compromised
— unauthorized instructions may have been sent
Until such notice is received, AmzHero may reasonably rely on communications appearing to originate from the relevant authorized participant, subject to any additional verification AmzHero considers appropriate.
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18 — PROHIBITED TRANSACTIONS AND CONDUCTAmzHero must not knowingly be used for transactions or activities that:
— violate applicable law
— involve fraud, theft, deception, or misrepresentation
— involve proceeds of crime
— involve money laundering or terrorist financing
— involve sanctioned or prohibited persons, entities, jurisdictions, assets, or activities where applicable
— involve stolen, unlawfully obtained, or fraudulently acquired property, funds, accounts, or digital assets
— infringe intellectual property rights or other third-party rights
— involve unauthorized access to accounts, systems, wallets, platforms, or data
— involve goods, services, assets, or activities that AmzHero reasonably believes may be unlawful or prohibited
— involve unclear, disputed, or unverifiable ownership of an asset
— involve a person who cannot reasonably demonstrate authority to sell, transfer, or control the relevant asset
— involve unexplained or suspicious third-party payments
— involve funds whose origin cannot reasonably be established where Source of Funds information has been requested
— are structured or intended to avoid AML, KYC, sanctions, payment-provider, marketplace, platform, contractual, regulatory, or legal requirements
— contain materially false, misleading, inconsistent, or unverifiable information
— involve attempts to conceal the identity of a transaction participant, beneficial owner, payer, or recipient where such information is reasonably required
— present unacceptable fraud, security, legal, compliance, financial-crime, payment, or reputational risk
— cannot reasonably be understood, verified, supported, or administered by AmzHero.
AmzHero may request additional information or documentation before deciding whether a transaction can be accepted or continued.
AmzHero may decline, delay, suspend, restrict, or discontinue any transaction where its nature, purpose, ownership, source of funds, legality, or risk cannot reasonably be established.
AmzHero is not required to accept or continue a transaction merely because the transaction is not known to be unlawful.
Where reasonably appropriate and legally possible, funds already received in connection with a declined or discontinued transaction may be returned, subject to applicable payment-provider requirements, compliance review, third-party fees, and legal restrictions.
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19 — REFUNDS AND CANCELLATIONS
Whether a transaction may be cancelled or refunded depends on:
— the transaction status
— agreed transaction conditions
— whether funds have already been released
— instructions from the parties
— applicable payment-provider rules
— compliance requirements
— applicable law
Where a refund is approved and applicable requirements have been satisfied, AmzHero will begin processing or coordinating the return of funds using the applicable payment information.
Refund processing may take several business days.
Actual timing may depend on:
— banks
— payment providers
— cryptocurrency networks
— payment method
— compliance review
— circumstances outside AmzHero’s reasonable control
Third-party fees already incurred may be non-refundable.
A completed transaction generally cannot simply be reversed through AmzHero after funds have been validly released.
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20 — PAYMENT REVERSALS AND CHARGEBACKS
Users must not knowingly initiate an improper payment reversal, chargeback, or payment dispute after the relevant transaction conditions have been satisfied and funds have been validly released.
Nothing in this section prevents a user from exercising mandatory rights available under applicable law or applicable payment-provider rules.
Where a chargeback, reversal, or payment dispute occurs, AmzHero may:
— request additional information
— provide relevant transaction records to the payment provider where permitted
— suspend other related transactions
— hold available funds where legally and contractually permitted
— seek reimbursement for losses caused by an improper reversal
— take other reasonable action necessary to protect its legitimate interests
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21 — DISPUTES BETWEEN TRANSACTION PARTIES
If a dispute arises, funds may remain on hold where reasonably possible while the issue is reviewed.
AmzHero may request evidence such as:
— transaction terms
— agreements
— invoices
— screenshots
— communications
— evidence of delivery
— proof of performance
— account information
— technical records
— other relevant information
The parties remain primarily responsible for resolving their dispute.
AmzHero may coordinate or administer funds according to:
— transaction-specific conditions
— joint written instructions from the parties
— an agreed settlement
— a valid court order
— binding legal process
— another legally enforceable instruction
Unless expressly agreed otherwise, AmzHero does not act as a court, arbitrator, or judicial authority and does not determine the parties’ broader legal rights.
The parties may agree to a partial release or division of funds where appropriate.
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22 — THIRD-PARTY SERVICES
AmzHero may rely on third-party services, including:
— banks
— payment processors
— payment platforms
— Telegram
— WhatsApp
— email providers
— hosting providers
— Webflow or other website infrastructure
— cryptocurrency wallets
— blockchain networks
— blockchain analytics services
— AML or compliance providers
— identity-verification providers
— other technology or professional services
AmzHero does not control the operations of those third parties.
To the fullest extent permitted by applicable law, AmzHero is not responsible for losses, delays, or failures caused by third-party systems or providers, including:
— bank delays
— payment failures
— payment account restrictions
— frozen transactions
— provider outages
— network congestion
— blockchain failures
— technical errors
— third-party security incidents
— third-party data loss
— currency conversion rates
— network fees
— acts or omissions of third-party service providers
Third-party services may be subject to their own terms, privacy policies, and legal obligations.
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23 — PRIVACY AND PERSONAL INFORMATION
AmzHero may receive and process personal, transactional, payment, communication, and compliance information in connection with its services.
At the current stage of operations, most client and transaction information is received and retained through communications such as email, Telegram, WhatsApp, website submissions, and other channels used by transaction participants.
AmzHero does not represent that all transaction information is stored in a centralized customer database.
Information may remain stored within third-party communication platforms or services subject to the systems, infrastructure, retention practices, and policies of those providers.
The collection and processing of personal information is further described in the AmzHero Privacy Policy.
By using AmzHero, users acknowledge that relevant information may be shared where reasonably necessary with:
— payment providers
— banks
— compliance providers
— technology providers
— professional advisers
— transaction counterparties where appropriate
— authorized law enforcement or regulatory authorities where legally required or permitted
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24 — LAW ENFORCEMENT AND REGULATORY REQUESTS
AmzHero cooperates with authorized law enforcement agencies, regulators, courts, and other competent authorities in accordance with applicable law.
AmzHero may preserve or disclose information reasonably available to it where such disclosure is legally required or otherwise permitted.
Official requests may be reviewed for:
— authenticity
— validity
— legal authority
— scope
— relevance
AmzHero cannot provide information that is not reasonably available to it.
Further information is available on the Law Enforcement & Regulatory Requests page.
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25 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, AmzHero will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar losses arising out of or relating to:
— an underlying transaction
— conduct of a buyer or seller
— conduct of another user or third party
— fraud committed by another person
— false information supplied by another person
— non-performance by another transaction participant
— loss of profit
— loss of revenue
— loss of opportunity
— loss of business
— loss of goodwill
— loss of data
— loss of digital assets
— cryptocurrency price changes
— market price changes
— marketplace or account suspension
— payment-provider actions
— payment delays
— regulatory action
— inability to complete a transaction
To the fullest extent permitted by applicable law, AmzHero’s aggregate liability arising directly from a particular transaction will not exceed the amount of service fees actually paid to AmzHero for that transaction.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
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26 — CIRCUMSTANCES OUTSIDE AMZHERO’S CONTROL
AmzHero is not responsible for delay, interruption, failure, or loss caused by circumstances outside its reasonable control, including:
— acts or omissions of transaction participants
— third-party fraud
— internet failure
— telecommunications failure
— email or messaging outages
— cyberattacks
— blockchain failures
— network congestion
— payment-system outages
— banking restrictions
— provider account restrictions
— government action
— changes in law
— sanctions
— war or armed conflict
— terrorism
— civil unrest
— natural disasters
— fire
— flooding
— power outages
— other force majeure events
AmzHero may suspend, delay, modify, or discontinue affected services while such circumstances continue.
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27 — INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless the individual operating AmzHero, together with any contractors and service providers acting on behalf of AmzHero, from claims, losses, liabilities, damages, penalties, costs, and reasonable legal expenses arising from or relating to:
— your breach of these Terms
— your violation of applicable law
— your underlying transaction
— your acts or omissions
— fraud or misrepresentation by you
— your violation of third-party rights
— information or instructions supplied by you
— claims asserted against AmzHero as a result of your conduct
This section applies only to the extent permitted by applicable law and does not limit any mandatory rights or protections that cannot legally be waived.
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28 — WEBSITE AND SERVICE AVAILABILITY
AmzHero does not guarantee uninterrupted, continuous, or error-free operation of its website, communication channels, or services.
Services may be temporarily unavailable because of:
— maintenance
— technical problems
— hosting failures
— communication-platform failures
— security measures
— provider outages
— updates
— circumstances outside AmzHero’s reasonable control
AmzHero may modify, suspend, restrict, or discontinue website functionality or services where reasonably necessary.
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29 — INTELLECTUAL PROPERTY
Unless otherwise stated, original content appearing on the AmzHero website, including branding, graphics, text, design elements, logos, and other original materials, belongs to or is lawfully used by the operator of AmzHero.
Users may not copy, reproduce, distribute, modify, publish, or commercially exploit such material without authorization except where permitted by applicable law.
Third-party names, trademarks, platforms, payment services, and logos remain the property of their respective owners.
Reference to a third-party service does not imply sponsorship, endorsement, partnership, or affiliation unless expressly stated.
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30 — NO PROFESSIONAL ADVICE
Information provided by AmzHero, including information on the website, Help Center, communications, transaction discussions, or general recommendations, is provided for informational and transaction-coordination purposes.
It should not be treated as:
— legal advice
— tax advice
— investment advice
— financial advice
— accounting advice
— valuation advice
— regulatory advice
Users should obtain independent professional advice where necessary.
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31 — NO WAIVER
Failure by AmzHero to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
Any waiver applies only where expressly made and only to the extent permitted by applicable law.
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32 — SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted, limited, or modified to the maximum extent permitted by applicable law.
The remaining provisions will continue in effect where legally possible.
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33 — CHANGES TO THESE TERMS
AmzHero may update these Terms from time to time to reflect changes in:
— services
— transaction procedures
— payment methods
— communication methods
— compliance procedures
— technology
— applicable law
— operational practices
The current version will be published on the AmzHero website with an updated “Last Updated” date.
Where applicable law requires advance notice or consent for a material change, AmzHero will comply with those requirements.
Continued use of AmzHero following an update constitutes acceptance of the revised Terms only to the extent permitted by applicable law.
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34 — GOVERNING LAW AND DISPUTE RESOLUTION
These Terms, the use of AmzHero services, and any relationship arising in connection with AmzHero shall be governed by and interpreted in accordance with the laws of Ukraine.
Any dispute, claim, or controversy arising out of or relating to these Terms, AmzHero services, or a transaction involving AmzHero should first be addressed through good-faith negotiations.
If a dispute involving AmzHero cannot be resolved amicably, it shall be submitted to the competent courts of Ukraine in accordance with applicable Ukrainian procedural law.
Nothing in these Terms limits or excludes mandatory rights, remedies, jurisdictional protections, or consumer protections that cannot legally be waived or restricted.
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35 — ENTIRE AGREEMENT
These Terms, together with:
— transaction-specific terms or instructions accepted by AmzHero
— the Privacy Policy
— the AML/KYC & Compliance Policy
— other policies expressly incorporated by reference
constitute the terms governing use of AmzHero services.
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36 — CONTACT
Questions regarding these Terms may be submitted through the official AmzHero contact channels published on the website.
Privacy-related requests should be submitted in accordance with the Privacy Policy.
Authorized law enforcement agencies and regulators should use the procedure described on the Law Enforcement & Regulatory Requests page.
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IMPORTANT NOTICE
AmzHero provides a framework for facilitating and coordinating transactions. AmzHero does not control the independent actions of buyers, sellers, service providers, or other counterparties.
Each participant enters into a transaction at their own commercial risk and remains responsible for their own conduct, representations, due diligence, legal obligations, decisions, and performance.
AmzHero does not guarantee the identity, honesty, reliability, performance, ownership rights, or legal compliance of any transaction participant beyond the scope of checks actually performed.
Unless expressly agreed otherwise, AmzHero does not independently guarantee or certify the quality, legality, authenticity, ownership, value, or performance of goods, services, digital assets, online businesses, marketplace accounts, or other transaction subject matter.
To the fullest extent permitted by applicable law, AmzHero accepts no responsibility for losses caused by the acts, omissions, fraud, misrepresentation, misconduct, non-performance, unlawful conduct, or independent decisions of clients, counterparties, or other third parties.
Nothing in these Terms excludes or limits any responsibility or liability of AmzHero that cannot lawfully be excluded or limited under applicable law.